Call: 888-727-9195

General Information

1. Purchase Order Content

We will honor your order only with the ff. complete information: Purchase Order Number, Date, Company Name, Contact Person, Company Address, Phone Number, Fax Number, E-mail Address, Shipping Address, Required Shipping Method, In-Hands Date, Pricing and pertinent Production Information including but not limited to: Item Number, Item Description, Item Color, Imprint Color, Imprint Location, Imprint Description, and other Special and Important Instructions. PO sent via fax and e-mail is accepted. No order to be honored through phone.

2. Artwork Preference

Generally accepted file extensions are: AI, EPS, PSD, CDR, PDF & JPG. Vector art should be converted to line art drawing or to curves to ensure that nothing will be changed when we open it. Please save it in version 12. Different suppliers have different requirements on artwork preference in terms of size, font, resolutions, lines, etc.., therefore, we reserve the right to cancel or request another artwork as it may be deemed necessary. Modification of artwork may incur minimal charge which varies by suppliers.

3. Production Time

Most of our production facilities have 5-7 working days turnaround time. We reserve the right to deny order that will not be within the capability of the factory of a certain item in regards to in-hands date. Approval of the estimate, artwork, proof & work order will affect the delivery date. We will proceed with the production after credit card information is processed.

4. Proof

Some factory will not charge for online/visual proof; however, some does. Paper Proof and Production Proof does have minimal charge depending on item and factory. Always confirm charges for this before placing an order. We will not be held liable should you overlook this. Rush Service may not require approval of proof. In case request for proof is not indicated in the PO, we will proceed whichever we think will suit best.

5. Pricing

We regularly update our item pricing online. However, there may be some instances when the pricing on the website is not accurate when you requested for info. There are various reasons for this. In most cases, it is because the supplier reserves the right to change the pricing without prior notice. Different suppliers have different charges for set-up charge, copy change, PMS charge, art charge, cancellation of order, rush order, spec/preproduction sample etc... Such as these are not within our control and liability. We therefore strongly recommend requesting for updated pricing before ordering.

6. Packaging

Some item may be individually polybagged, boxed or mesh wire packed. It may come with a minimal charge depending on the item and production facility. We reserve the right to change price without prior notice. In case where packaging is not determined in the order details, we will apply the standard packaging for the item.

7. Shipping

Always indicate your "in-hands date" so that we could determine your preferred delivery date and invoice you accordingly. Rush service may incur higher cost. We reserve the right to choose best way to ship your item in case this was not indicated in your PO to meet your deadline.

8. Overrun/Underrun

Generally, most of the factory reserves the right of overship/undership order quantity by 5%. Please indicate "exact quantities" in your order. There may be minimal fee for this. Always confirm this when ordering.

9. E-mail Requirements

You may send your art, order, or quote request to For order, please reflect your PO # & turnaround in the subject area. We are not liable for delayed receipt of art and/or corruption of files due to transmission as these are not within our control and can be intercepted during transmission.

10. Product Variations

Due to measures beyond the factory's control, color variations amongst orders may exist. Factory reserves the right, without notice, to make changes to the appearance or functionality of products.

11. Copyright

We assume that all logo, text and/or image that you will be submitting for printing is your own and for your own right and use only and follows existing and applicable laws on copyright infringement. We are not held liable for any complaint, violation, fraction and/or legal fees that would arise against intellectual property rights.

12. Proposition 65

For food ware/drink ware, please indicate in your PO if you would like the factory to properly label your item. We see to it that we comply with this policy.

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